Terms & Conditions

1. Who we are

Storyus (storyus.life) is operated by See More Potential Ltd, a company registered in England and Wales, company number 06669823, registered office: The Old Counting House, 82e High Street, Wallingford, Oxfordshire, OX10 0BS, United Kingdom. When these terms say "we", "us" or "our", that's who they mean; "you" means the person using Storyus. Questions about these terms: [email protected].

2. These terms

Creating and using a Storyus account means these terms apply between you and us. You accept them when you sign up, and if we materially change them we'll ask you to accept the new version the next time you sign in — the version and date at the top of this page always tell you what's current. If you don't agree with the terms, please don't use Storyus.

Our Privacy Policy explains what we do with personal information; it's part of the same picture and worth the read.

3. Your account

• You must be at least 13 years old to hold a Storyus account. Younger children can absolutely appear in family stories — as the people the stories are about — they just can't hold accounts of their own yet. Guardian-managed accounts for younger children are on our roadmap.
• Give us a real email address that reaches you — account emails (like password resets) go there.
• Keep your password to yourself. You're responsible for what happens under your account; tell us straight away if you think someone else has got into it.
• One account, one person. Don't impersonate anyone.

4. Your content stays yours

Everything you upload — stories, photographs, videos, words — remains yours. We claim no ownership, ever.

So that Storyus can work, you give us the limited permission we need to run the service: to store your content, back it up, resize and convert it for different screens, and display it only according to the privacy level you've chosen. That permission exists to operate Storyus for you and your collective, and it ends when the content is deleted (allowing a short period for backups to cycle out).

We do not sell your content or your data, we do not show you advertising, and we do not use your stories or photographs to train AI models. If any of that were ever to change, these terms would change first (section 11) and you'd be asked to accept the new version before carrying on.

5. Privacy levels and sharing

Every story carries a privacy level, and you choose it: from private, through your collective's inner and outer circles, up to public. Be aware that public means the open internet — public stories can be seen by anyone and indexed by search engines.

You're responsible for the sharing choices you make, and for having the right to share what you upload — especially photographs and stories involving other people. Within a family that's mostly a matter of courtesy and good sense; for living people it can also be a matter of law. If someone in your collective asks you to take something down that features them, be the kind of family member who listens.

A collective's owners and admins manage its membership and can administer content within it — that's part of how a shared family archive works.

6. What's not allowed

Don't use Storyus to do anything unlawful, and don't upload content that is unlawful, that infringes someone else's rights (including copyright), or that harasses, threatens or abuses anyone. Don't upload malware. Don't scrape, bulk-download or harvest other people's content or data. Don't attempt to access accounts or content you're not entitled to. Don't use Storyus to send spam, and don't resell or commercially exploit the service. We can suspend or close accounts that break these rules (see section 10).

7. Reporting content

If you see something on Storyus that shouldn't be here, tell us at storyus.life/report (or email [email protected]). We review every report and may remove content or suspend accounts where these terms have been broken.

Storyus is a host, not a publisher: we don't review content before it appears, and responsibility for content rests with the person who uploaded it.

8. The service

We provide Storyus "as is" and "as available". We work hard to keep it running well and to look after what you've put in it, but we can't promise the service will always be uninterrupted or error-free, and we may occasionally suspend it for maintenance or security. Features will evolve — we may add, change or withdraw them as Storyus grows.

We keep regular backups, but please keep your own copies of your original photos and videos. Storyus is the place your family's stories are told; it shouldn't be the only place your files exist.

9. Our liability

Nothing in these terms excludes or limits liability that the law doesn't allow us to exclude or limit — including liability for death or personal injury caused by our negligence, or for fraud.

Beyond that: we're not liable for losses that weren't a foreseeable result of our breaking these terms, and we're not liable for business losses — Storyus is provided for personal, family use. Our total liability to you is capped at the amount you've paid us for the service in the 12 months before the claim arose; if you haven't paid us anything in that period, that means our liability is limited to what the law won't let us exclude.

If you're a consumer, nothing here affects your statutory rights.

10. Ending things

You can stop using Storyus whenever you like. To close your account, email [email protected] and we'll remove your personal data and content as described in the Privacy Policy.

We may suspend or close accounts that seriously or repeatedly break these terms — with reasonable notice, unless the breach is serious enough that we need to act at once.

If we ever decide to wind Storyus down, we'll give you reasonable notice so your family has time to take its stories and media out.

11. Changes to these terms

When we make material changes we'll publish the new version here, update the version and date at the top, and ask you to accept it the next time you sign in. Carrying on using Storyus after accepting means the new terms apply.

12. The law that applies

These terms are governed by the law of England and Wales, and disputes belong to the courts of England and Wales — though if you live elsewhere in the UK or the EU, you keep any mandatory protections and rights to bring proceedings under your local law.